Terms and Conditions for Kluro

Welcome to Kluro! We’re thrilled that you’ve chosen to shop with us. To ensure you have the best experience possible, we’ve outlined some important terms and conditions for using our website and purchasing our products. These terms are designed to be transparent, fair, and easy to understand. By accessing or using the Kluro website, you agree to follow these terms.

1. Introduction

Kluro is an Australian-based e-commerce business offering a variety of tech products, accessories, and office supplies. These Terms and Conditions apply to the use of our website, including browsing, shopping, and purchasing. By using our site, you agree to the following terms. If you have any questions, feel free to reach out to us at cs@kluro.com.au.

2. Use of Our Website

Our website is open to everyone, and we want your browsing experience to be seamless. However, by using Kluro.com, you agree to the following:

– You are at least 18 years old or have the consent of a legal guardian to use our site.

– You will not use our website for any illegal or unauthorized purposes.

– You agree not to attempt to hack, exploit, or manipulate our website in any way that could harm Kluro or other users.

3. Product Information and Availability

We strive to make sure all product information is accurate and up to date, but sometimes there might be a small error in the product description, price, or availability.

3.1 Product Descriptions

While we do our best to ensure all product details (such as specifications, colors, and dimensions) are accurate, slight variations may occur. If you have any specific questions or concerns about a product, please reach out before making a purchase.

3.2 Product Availability

While we aim to keep our stock levels updated, there may be instances where a product becomes unavailable after you place your order. If this happens:

– We will notify you promptly.

– You will have the option to receive a refund or choose an alternative product.

4. Pricing

All prices displayed on Kluro.com are in Australian Dollars (AUD) and include Goods and Services Tax (GST). Prices may change without notice, but rest assured that the price you see at checkout is the price you’ll be charged.

4.1 Discounts and Promotions

From time to time, we may offer promotional discounts or coupon codes. These can only be used according to the terms of the promotion and within the specified timeframe. Promotional offers cannot be combined unless explicitly stated.

5. Payment

We accept a range of payment methods, including:

– Credit Cards (Visa)

– PayPal

– Stripe

Your payment information is securely encrypted to ensure your data is safe. Kluro does not store full payment card details.

6. Shipping and Delivery

We want to get your products to you as quickly and safely as possible. Here’s what you need to know about our shipping process:

6.1 Shipping Locations

We currently ship across Australia and selected international locations. Shipping costs and delivery times may vary depending on your location and the shipping method chosen at checkout.

6.2 Delivery Times

Express Shipping: Usually arrives within 1-3 business days within Australia.

6.3 Shipping Fees

Shipping fees are calculated at checkout based on your location and the weight of your order. Orders over a certain value may qualify for free shipping (check our Shipping Policy for current promotions).

6.4 Delayed or Lost Orders

If your order is delayed or lost, please contact us, and we will work with the courier to resolve the issue. While we do our best to ensure timely delivery, delays caused by the courier or external factors are beyond our control.

7. Returns, Refunds, and Exchanges

We want you to love your purchase, but if something’s not quite right, here’s how we can help:

7.1 Returns

You may return unused and unopened items within 30 days of receipt for a full refund. Products must be in their original packaging and condition. Please contact us at cs@kluro.com.au for return instructions. You will be responsible for the cost of return shipping unless the product is faulty.

7.2 Refunds

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

7.3 Exchanges

If you wish to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability.

7.4 Faulty or Damaged Products

If your product arrives damaged or is faulty, please let us know immediately. We will offer a replacement or full refund in accordance with Australian Consumer Law.

8. Warranty

Some products sold on Kluro may come with a manufacturer’s warranty. The warranty period and terms will be provided with the product. If you encounter an issue with a product under warranty, please contact us, and we will assist you with the warranty claim.

9. Intellectual Property

All content on the Kluro website, including text, images, logos, and product descriptions, is the property of Kluro and is protected by copyright and trademark laws. You may not use or reproduce any part of our website without our written permission.

10. Privacy

Your privacy is incredibly important to us. We handle your personal data in accordance with our Privacy Policy, which explains how we collect, use, and protect your information. By using our website, you agree to the collection and use of information as outlined in our Privacy Policy.

11. Limitation of Liability

We strive to ensure that our website operates smoothly, but we cannot guarantee it will always be free from errors or interruptions. Kluro is not liable for any indirect or consequential loss or damage arising from the use of our website or products. However, our commitment to your satisfaction means we’ll always do our best to resolve any issues.

12. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our business, legal obligations, or customer feedback. The latest version will always be available on our website, and your continued use of our site constitutes acceptance of any changes.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in Australia.

14. Contact Us

We’re here to help! If you have any questions about these Terms and Conditions or need assistance with your order, feel free to reach out to us.

Email: cs@kluro.com.au

Thank you for choosing Kluro! We’re excited to be part of your tech journey, and we’re committed to providing you with the best service possible.