Privacy Policy for Kluro

At Kluro, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

We understand that your privacy is important, and we’re dedicated to being transparent about how we manage your data. By using Kluro’s website, you agree to the practices described below.

1. Who We Are

Kluro is an Australian-based e-commerce business that sells a wide range of products, from tech devices to office and packaging supplies. We are passionate about delivering quality products and exceptional service to our customers. This Privacy Policy applies to all users of our website, regardless of location.

2. What Information We Collect

We collect both personal and non-personal information to improve your shopping experience, process your orders, and provide better services.

2.1 Personal Information

When you make a purchase or interact with our site, we collect information such as:

• Name: To identify and address you correctly.
• Email Address: To send order confirmations, shipping updates, and newsletters (only if you subscribe).
• Billing and Shipping Address: So we can send your purchases to the correct location.
• Phone Number: For order-related communication or shipping updates.
• Payment Information: To process your orders securely (we use encrypted systems and do not store full payment card details).

2.2 Non-Personal Information

We also collect data to help us understand how visitors interact with our website, such as:

• IP Address: To identify the country you are browsing from, which helps with location-based services.
• Browser Type and Device Information: To ensure our website works well across different devices.
• Website Usage Data: Such as the pages you visit and how long you stay on the site. This helps us improve your experience.

3. How We Use Your Information

We use your personal and non-personal information in several ways to make your experience with Kluro as seamless and pleasant as possible.

3.1 Processing Orders

Your information is used to fulfill your purchases, which includes:

• Processing your payments.
• Sending order confirmation and shipping details.
• Handling returns or customer service inquiries.

3.2 Improving Our Services

We continually strive to enhance your experience with Kluro by:

Analyzing website usage to improve functionality and content.

Customizing our website to better meet your needs based on your browsing behavior.

3.3 Marketing and Communication

With your consent, we may send:

• Newsletters: Updates about new products, special promotions, or sales.
• Marketing Emails: Personalized offers based on your shopping history.

You can opt-out of these communications at any time by clicking the “Unsubscribe” link in the email or by contacting us directly.

4. Sharing Your Information

We take your privacy seriously, and we only share your personal data when absolutely necessary. Rest assured, we never sell your information to third parties.

4.1 Service Providers

We work with trusted third-party partners to provide essential services such as:

• Payment Processors: To securely process payments (e.g., PayPal, Stripe).
• Shipping Partners: To ensure your orders are delivered (e.g., Australia Post, DHL).
• Analytics Providers: To help us improve the functionality of our website (e.g., Google Analytics).

These third parties are only allowed to use your information for the services they provide and are required to keep your data confidential.

4.2 Legal Requirements

In certain situations, we may be required to disclose your information by law, such as in response to a court order or government request.

5. How We Protect Your Information

Your privacy and security are our top priorities. We take reasonable steps to safeguard the personal information you provide to us.

• Encryption: Your payment details are encrypted using SSL (Secure Socket Layer) technology, ensuring your transactions are secure.
• Data Storage: We store your personal data in secure systems, protected by firewalls and regularly updated security protocols.
• Access Control: Only authorized personnel have access to your personal information, and they are required to keep it confidential.

While we do our best to protect your personal information, please note that no method of transmission over the Internet is 100% secure. However, we are committed to using industry-standard security practices to protect your data.

6. Your Rights

As a customer, you have the following rights concerning your personal information:

6.1 Right to Access

You can request a copy of the personal information we hold about you at any time.

6.2 Right to Correction

If any of your personal details are incorrect or out-of-date, you have the right to request a correction.

6.3 Right to Erasure

In certain circumstances, you can request that we delete your personal information. This includes instances where your data is no longer necessary for the purpose it was collected.

6.4 Right to Opt-Out

You can unsubscribe from our marketing emails at any time. Simply click the “Unsubscribe” link in the email or contact us directly, and we will ensure your preferences are updated.

6.5 Right to Object

If you feel that your data is being used unlawfully or improperly, you have the right to object to the way we use your data.

To exercise any of these rights, please contact us at privacy@kluro.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and provide personalized services. Cookies are small text files that are stored on your device when you visit our site.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the functioning of our website (e.g., remembering items in your cart).
• Performance Cookies: Help us track and analyze website traffic and usage patterns (e.g., Google Analytics).
• Marketing Cookies: Allow us to offer personalized ads based on your browsing history.

You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. We will notify you of any significant changes by posting the updated policy on our website, and if necessary, we will reach out via email.

The latest version of the Privacy Policy will always be available on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please don’t hesitate to reach out. We’re here to help.

You can contact us at: cs@kluro.com.au

Thank you for trusting Kluro with your information. We value your privacy and are committed to ensuring your experience with us is safe and secure.