FAQs
Top Questions
We want your shopping experience with Kluro to be as seamless and enjoyable as possible. Below are answers to some of the most common questions we receive. If you don’t find the answer you’re looking for, feel free to reach out to us at cs@kluro.com.au
What are the shipping options and delivery times?
We offer Free Express Shipping (1-3 business days) within Australia. All orders qualify for free express shipping.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our courier’s website. If you haven’t received your tracking information within 24 hours, please contact us at cs@kluro.com.au.
What is your return policy?
You can return any unused and unopened items within 30 days of receiving your order for a full refund. Please ensure the product is in its original packaging. To initiate a return, contact us at cs@kluro.com.au, and we will provide return instructions.
What payment methods do you accept?
We accept a variety of payment methods including Visa, PayPal, and Stripe. All transactions are secure, and we use encryption technology to protect your personal information.
Can I change my shipping address after placing an order?
Yes, if your order hasn’t been shipped yet. Please contact us as soon as possible at cs@kluro.com.au with your updated address, and we will do our best to accommodate your request.
If you have any other questions, feel free to reach out us at cs@kluro.com.au —we’re here to help!